A Multinational Patient Survey of Virtual Symptom Triage and Referral

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Location: Tower View Function Area (Level 2)


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Title: A Multinational Patient Survey of Virtual Symptom Triage and Referral

Description:

Surveyed use patterns, patient-user and system impact of virtual triage within a multinational population of 2113 patient-users. Pre-triage, 40.5% didn’t know what healthcare to utilize. Virtual triage helped users (75%) decide care level. Triage successfully redirected patient-users who initially planned to seek inappropriate care acuity, and increased openness/acceptance of telemedicine. 

Type: Research Poster Presentation


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